Thursday, July 12, 2012
We Grow Most When We Make Mistakes
All the times I have grown as a trainer, wasn't when I did something really well, or someone was telling me how grateful they were. It's quite the opposite. It's every time I have done something wrong that I have grown the most as a trainer. All the things we get applauded for are things we did because of things we have learned and grown from. Today was a day I learned that I am not perfect but I am growing from it. We are very organic and the concepts and programming are always evolving based on new information and client experience. We can't keep all clients but when a client tells us why they are leaving, its that one last lesson they teach to us before they leave. It's always better to know why someone left than not know at all, to improve future performance.
This time I was the one grateful, and learned so much more about what it's like to be a client and know what their perceptions are.
I could be a fool and say they were wrong, and not change anything. Or I can take this and make immediate improvements which I plan to. And changes you make to make one client happy could upset another client. You have to find an efficient balance.
At the end of the day though things can't be tracked by perfection. Things can only be tracked by progress. I hope to be tracked by my ability to improve, not how close to perfect I am.
I appreciate every one of my clients and have learned from them all. The ones who are happy, I love them but they are already happy. The ones that are not have been great teachers and an inspiration.
Be cool and stay positive,